Widerrufsrecht

I want all my patrons to be 100% happy with their purchase. If you have any issues or concerns, please don’t hesitate to contact me, I’ll do my best to help.

If I can’t resolve the issue, you have a full 90-day return window, no questions asked (though feedback is always appreciated!).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@nobleseals.co.uk. Alternatively use the customer portal to initiate returns. Please note that returns will need to be sent to the following address: NobleSeals, 82 Northbridge Park, St. Helen Auckland, DL14 9UG, County Durham, United Kingdom. 

You can always contact us for any return question at info@nobleseals.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. 

 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nobleseals.co.uk.